Legal
Refund policy
If Nexumera is not what you expected, we refund your first payment. And you can cancel any time.
Scope
This policy applies to Nexumera subscriptions bought through Paddle.com, our online reseller and merchant of record. Paddle processes payments and refunds.
14-day refund
You can ask for a full refund of your first payment within 14 days of purchase, without giving a reason. This applies to both monthly and annual plans.
When the refund is approved, we cancel the subscription and access ends at that moment.
Renewals
After the first 14 days, you can cancel at any time to avoid the next renewal. Renewal charges are not refunded pro rata, except as described below.
If you were charged by mistake, charged twice or renewed when you did not mean to and have not used the service since, write to us within 14 days of the charge and we will refund it.
How to ask for a refund
You have two options:
- Reply to the receipt Paddle sent you, or look up your order at paddle.net and ask for the refund there.
- Write to us at hola@nexumera.com with the purchase email and the order number.
Paddle returns the money to the original payment method. Depending on your bank, it can take 5 to 10 business days to show up.
Cancel your subscription
You can cancel any time from your workspace settings or by writing to us at hola@nexumera.com. Cancellation takes effect at the end of the period already paid: you keep access until then and no further charges are made.
Your rights
This policy does not limit the rights granted to you by applicable law. Everything else about the subscription is governed by the Terms of service.
Contact
If you have questions about a charge or a refund, write to us at hola@nexumera.com. Seller: Juan Pablo Egido Castellanos (sole proprietor, persona natural), WeWork, Calle 7D, Medellín, Antioquia, Colombia.